Be Inspired…..for Business
October 21, 2009
I went in to take care of some business at a local company and there was a bit of a panic. Though they professionally handled my issue, they said there might be a delay due to the fact that a key employee was no longer there. She had left the company. There was no mention of why, but that really is not so important.
They had 30 pages of handwritten notes of the “details” of how this critical employee did her job. I am sure it was written quickly. Because this employee knew she was leaving, it most probably was not accurate or detailed.
I offered to assist when a new employee was hired to write a proper process and procedure manual.
Get the details of your employees job, especially key employees, on paper before there is an emergency. Plan Ahead. Make it part of each employees job description to write process and procedure for the tasks in each department.
